Terms &
Conditions

Your Instructor

  • Will behave in a professional, courteous and supportive way; 
  • Will agree lesson plans before and at the end of lessons;
  • Will be on time, with a clean vehicle; 
  • Will make contact as soon as possible in the unforeseeable delay of start of lesson; 
  • Will refund any unused hours due to short notice cancellations; 
  • Will give honest feedback on practical driving test readiness; 
  • Will withhold vehicle for driving test if deemed not to be at a safe standard; 
  • Will inform you as soon as possible if a lesson needs to be rescheduled due to unforeseen circumstances; 
  • Will refuse to carry out the lesson if believes you are under the influence of drink or drugs.

You – The Pupil 

  • Will bring your provisional driving licence to first driving lesson; 
  • Will wear sensible shoes for driving; 
  • Will inform your instructor of any illness that might affect your driving; 
  • Will inform your instructor of any medical conditions that might affect your driving;
  • Must be able to read a number plate ( with glasses or contact lenses if normally worn) at 20 metres, or 20.5 metres with old style number plates. 

 Payments And Cancellations

Deposit of £200 to be paid to secure intensive courses on booking; 

Final payment is to be paid 7 days prior to intensive courses start date; 

Late payment may mean your course dates will be rescheduled; 

In the event you need to cancel or reschedule your course 14 day’s notice is required; 

No refund of deposit is made after 14 days; 

No refund of course fee if cancelled 5 days prior to course start; 

Two hourly Lessons have a 48 hour cancellation policy. 

VOUCHER T&C’s

Vouchers are valid for 12 months from date of issue.

Expired Vouchers not used within this time are forfeited.

Extensions are usually not granted unless due to Force Majeure.

Voucher details must be given at time of booking and presented at first lesson.

Vouchers cannot be exchanged for cash, returned for refund after 14 days from date of purchase, or replaced if lost or stolen and can only be refunded to purchaser if a payment purchase exceeds the voucher’s value. The balance must be paid via bank transfer or cash.

Vouchers will automatically redeemed if the holder is a no-show for a booking.

**my service distance is subject to prior agreement within Norwich and surrounding area.